Alberta's Self Storage Experts About Try Storage

Does TRY STORAGE provide insurance?

No.

TRY STORAGE does not provide insurance for items stored in our storage units or parking spaces. Customers are responsible for obtaining and maintaining their own insurance coverage for their stored property.

Why do I need storage insurance?

Unexpected events can happen, even at the most secure facilities.

Insurance helps protect your belongings against losses that may not be covered by TRY STORAGE, including theft, fire, water damage, vandalism, weather-related events, and other unforeseen circumstances.

We recommend contacting your home, tenant, business, or vehicle insurance provider to determine whether your stored property is already covered or if additional coverage is required.

Does my home or tenant insurance cover items in storage?

It might.

Many home and tenant insurance policies provide some coverage for items stored off-site, but every policy is different.

We recommend contacting your insurance provider to confirm what is covered and whether additional coverage is needed.

What if I choose not to insure my belongings?

Insurance is the customer's responsibility.

If you choose not to obtain insurance, you accept the risk of any loss or damage to your stored property, as outlined in your Rental Agreement.

We have no physical office. All inquiries and contracts are handled by our staff over the phone at (587) 408-7191 or by email at trystorage.ca

Can I add another person to my account?

Yes.

Additional authorized users may be added to your account; however, only one person may be listed as the Account Holder and remain legally responsible for the rental agreement.

Please contact our office if you would like to authorize someone else to access your rental.

What security features do your facilities have?

Our facilities feature controlled gate access, perimeter fencing, video recording cameras, and random overnight security patrols to help maintain a secure storage environment.

Is there security on-site after hours?

Yes. TRY STORAGE utilizes random overnight security patrols to help monitor our facilities outside of regular business hours. Patrol schedules vary and are intentionally unpredictable.

Do vehicles need to be insured or registered?

Vehicles stored at TRY STORAGE must remain properly registered, insured, and operable unless otherwise approved in writing by TRY STORAGE.

Can I work on my vehicle or RV while it's parked?

Routine inspections or minor maintenance may be permitted.

Major repairs, mechanical work, fluid changes, bodywork, or any activity that creates a safety or environmental hazard are not permitted on the property.

How much notice do I need before moving out?

Please notify TRY STORAGE before your next Due Date if you plan to vacate your storage unit or parking space.

Providing notice before your Due Date helps ensure your rental agreement ends correctly and prevents additional monthly charges.

Do I need my own lock?

Yes.

Customers are responsible for providing their own lock for their storage unit. Only one lock may be placed on a unit unless prior written approval has been obtained by TRY STORAGE.

Do you sell locks?

No.

As we do not have an office on site, we are unable to sell locks or moving supplies.

Can I transfer to a different unit?

Absolutely.

If your storage needs change, we'd be happy to help you transfer to a different unit size, subject to availability and current rental rates.

What size storage unit do I need?

Choosing the right size depends on what you're storing.

Visit our Storage Unit Size Guide for examples or contact our office and we'll be happy to recommend the best option for your needs or schedule a viewing.

Can I receive deliveries at my storage unit?

Deliveries must be accepted by the customer.

TRY STORAGE is unable to accept or sign for deliveries on behalf of customers.

Can I bring my own shipping container (sea can) or storage container?

No. Personal shipping containers (sea cans) and permanent storage containers are not permitted on TRY STORAGE property.

Can I access my unit after office hours?

Yes, during your assigned gate access hours.

Standard gate access is available daily from 8:00 AM to 8:00 PM. Customers with approved extended access may enter during their authorized access hours.

Can someone else access my unit or parking space?

Yes, with your permission.

For security reasons, anyone requiring gate access should be registered with TRY STORAGE in advance. The renter remains responsible for anyone accessing the property using their account.

Can I upgrade my gate access hours?

Yes.

Extended gate access may be available for an additional monthly fee. Please contact our office to discuss available options for your location.

What happens if I'm locked inside the gate after hours?

If you become locked inside the facility after your authorized gate access hours, please call 587-408-7191. If we do not answer, leave a voicemail, as messages are monitored during the evening.

Security may be dispatched to assist you. Photo identification will be required before access is granted.

After-hours gate assistance may be subject to a service fee depending on your gate access level.

What should I do if I lose my gate access or change my phone number?

Please contact our office by phone or email as soon as possible.

We'll update your account so you can continue receiving gate access messages without interruption.