Do we need to bring our own locks?
Yes, all of our facilities require you to supply your own lock for the units
Category: General
I no longer need my unit, How do I vacate?
Great question. Simply click the “Vacate” button on the top right screen on the website.
I need to update my payment and billing information, how do I do this?
To update any information on your account, you can simply log in to your account here: MY ACCOUNT
How does gate access work?
Each customer has their own private phone number that is attached to their account. To access the gate, you need to text the number your full name and license plate. You then receive a text with the current gate code back. Gate codes change daily for security purposes.
Do you have drive-up units?
Yes, all of our cold units across our facilities are drive-up units. We do have some drive-up heated units available and all of our premium heated buildings are hallway units with separate private access.
I have purchased a contract, now what?
After reserving your unit you will receive a “Welcome letter and move-in information” email to your inbox. Inside the e-mail are your move-in instructions and gate access information.
Do you have an office?
We have no physical office. All inquiries and contracts are handled by our staff over the phone at (587)401-2810 or by email at trystorage.ca
Do you require a down deposit?
Yes, all parking spots and storage unit require a $50.00 down deposit. This deposit is refundable to the customer once they have vacated their unit.
Do you provide or can I buy content insurance through you?
Great question. At this time we do not offer or provide content insurance. You will have set up your own.